Right of withdrawal



Article 6 - Right of withdrawal


On delivery of products:

When purchasing products, the consumer has the option to dissolve the agreement without stating reasons during 14 days. This reflection period starts on the day after receipt of the product by the consumer or a representative designated in advance by the consumer and announced to the entrepreneur.

During the cooling-off period, the consumer will handle the product and packaging with care. He will only unpack or use the product to the extent necessary to assess whether he wishes to keep the product. If he makes use of his right of withdrawal, he will return the product with all accessories supplied and - if reasonably possible - in the original condition and packaging to the entrepreneur, in accordance with the reasonable and clear instructions provided by the entrepreneur.

If the consumer wishes to make use of his right of withdrawal, he is obliged to make this known to the entrepreneur within 14 days of receipt of the product. The consumer must make this known by e-mail. After the consumer has indicated that he wishes to make use of his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.

If the customer has not made it known after the expiry of the periods referred to in paragraphs 2 and 3 that he wishes to make use of his right of withdrawal or cancellation. has not returned the product to the entrepreneur, the purchase is a fact.




Article 7 - Costs in case of withdrawal

If the consumer makes use of his right of withdrawal, the maximum costs of return will be for his account.

If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 14 days after withdrawal. This is subject to the condition that the product has already been received back by the web retailer or conclusive proof of complete return can be submitted. Repayment will be made via the same payment method used by the consumer unless the consumer expressly gives permission for another payment method.

In the event of damage to the product due to careless handling by the consumer, the consumer is liable for any reduction in value of the product.

In case of loss during transport, or damage during transport, the purchase price will not be refunded to you. Shipping the products is at your own risk. We therefore also give you the opportunity to deliver the product to be returned to our address in Doetinchem.

The consumer cannot be held liable for depreciation of the product if the entrepreneur has not provided all legally required information about the right of withdrawal, this must be done before the conclusion of the purchase agreement.


 Article 8 - Exclusion of the right of withdrawal


Products that you buy through this web store are made to measure according to the specification you entered. The right of withdrawal therefore does not apply. The sale is final after successful payment. For more information see article 8.


The entrepreneur can exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur clearly states this in the offer, at least in time for the conclusion of the agreement. has stated.

Exclusion of the right of withdrawal is only possible for products:

that have been established by the entrepreneur in accordance with the consumer's specifications;

that are clearly personal in nature;

which by their nature cannot be returned;

which can spoil or age quickly;

the price of which is subject to fluctuations in the financial market over which the entrepreneur has no influence;

for individual newspapers and magazines;

for audio and video recordings and computer software of which the consumer has broken the seal

for hygienic products of which the consumer has broken the seal.

Exclusion of the right of withdrawal is only possible for services:

with regard to accommodation, transport, restaurant business or leisure activities to be performed on a specific date or during a specific period;

the delivery of which has started with the express consent of the consumer before the cooling-off period has expired;

concerning bets and lotteries.